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Terms & Conditions

Welcome to Shiny Sleep. Our goal is to ensure that you become the best version of yourself – a new you. The company website shinysleep.com is designed to be both a service and source of information for our valued customers. This Agreement specifies the Terms and Conditions for use of the Company Website. This Agreement may be modified from time to time by the Company without notice. All changes shall be deemed effective immediately. By using the Website, you agree to be bound by the following terms and conditions. Please review carefully.

Our Electronic Communication To You

You agree to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing

Use Of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization

Cancellation Policy

Before Order is Shipped: If an order has not shipped, there will be no cancellation fees. After Order is Shipped: If an order is canceled after it has shipped or if it is refused upon delivery for reasons other than damage, you will be liable for the following

Cancellation Fees

  • Orders that are canceled after they have shipped do not qualify for free shipping. They have to pay the transport fess which can vary from location to location.

Please measure your bed frame and/or platform prior to ordering. Ordering the correct size, model, and thickness of a mattress is the responsibility of the customer. We are not responsible, nor do we accept returns for erroneously placed orders

Contests & Eligibility

Shiny Sleep.com may run contests from time to time. A purchase is not required and you can enter any product specific contest by submitting the required material. Contest rules and requirements may be altered at any time at our digression. If you have any additional questions, please email info@shinysleep.com

Damaged/Defective Products

We take great care in getting your products to you as quickly and safely as possible. However, we ask that you please exhibit due diligence when signing for delivery.

  • If the item is damaged
  • If the damage is found, clearly note it on the delivery receipt and write “Refused due to damage.” Do not accept delivery. Be sure to keep your copy and contact us immediately.
  • If you suspect damage, please call us before signing the delivery receipt. By signing for the delivery, you state that you accept the product in its present condition.
  • If, upon opening a package, you find damage or defect related to the product, you must notify us within 5 business days.
  • For Oversized Delivery Items, do not accept delivery if you suspect damage. Damage must be documented on the refused delivery paperwork. Please refer to the “Oversized Delivery” section.

Additional fees may apply for the following:

Refusal of Delivery: You will be responsible for the total shipping costs for the refusal/return of any non-defective or undamaged item. This includes shipping to you and return shipping. Return shipping fees are to be paid directly to the freight company prior to shipment. If fees are not paid in advance, they will be deducted from your refund.

Feedback

We appreciate hearing from our users and welcome your comments regarding the Site. Please be advised, however, that if you send us creative ideas, suggestions we will (a) own, exclusively, all now known or later discovered rights to the Creative Ideas; (b) not be subject to any obligation of confidentiality and will not be liable for any use or disclosure of any Creative Ideas; and (c) be entitled to unrestricted use of the Creative Ideas for any purpose whatsoever, commercial or otherwise, without compensation to you or any other person.

Termination

Notwithstanding any of these Terms, we reserve the right, without notice or attendant liability, and in our sole discretion, to terminate your license to use this Site, and to block or prevent future access to and use of this Site for any reason or no reason. Upon termination, these Terms will still apply.

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